How do I log in to order items through the Avient Shop?
The Avient Shop is for Avient employees within Europe, who have the need to supply branded items to support events, meetings, conferences.

Simply click ‘Create Account’ and use your Avient email address to set up your account.

What if I am located outside of Europe?
Please contact your relevant Marcomms Support personnel for information on how you can order the items you need.

How long will my order take to arrive?
Orders for items in stock in our warehouse will be dispatched the same day if ordered before 12pm.

Delivery usually takes between 2 – 3 days.

For items out of stock, we will keep you informed of the expected delivery date. We always email an estimated dispatch date within 24 hours (excluding weekends) of receiving your order.

I need my items urgently. What should I do?
If your items are needed urgently or for a specific date please detail this in the notes and we will be in touch if there is an issue.

How much is delivery?
Shipping depends on the items you order and your location and so is calculated once your enquiry has been processed. The amount will be added to your invoice/receipt.

What does my 'delivery' charge include?
We use only the most reliable couriers to deliver your goods.

These goods are sent on DAP "Delivered At Place" Terms. Any duties, taxes and fees are to be paid by the importer.

It is our duty of care to ensure that your order gets to you without any damage in transit.

How are payments made?
Payments should be made using your Avient corporate credit card. If your order is large or exceeds your credit limit please contact us to discuss payment options. Please ensure you have the budget holders permission before you order your items.

Do I need a PayPal account to pay for my order?
No you don’t, although we use PayPal to securely process your payments you can still use your debit or credit card to make payment. To do this click on the grey Pay by Debit or Credit Card button on the Log in to PayPal screen. Complete your details on the next screen and then at the bottom of that screen choose No, I don’t want an account now. before clicking the blue Continue button.

When will I receive an invoice?
Once you have paid for your order a copy of the invoice will be communicated via email. A hard copy can be sent on request.

Am I able to add to my order once it has been placed?
Of course. The sooner the better if you prefer for the whole order to be sent at the same time. Please ring our sales team on 01623 636 602, quoting your online order number and any member of the sales team will be happy to help.

Will I need to be at work to receive my delivery?
We are not insured to leave your order in an unsecured area; therefore it will need to be signed for. Please make sure someone is available to sign for the goods.

Can I request a timed next day delivery?
If the item that you have ordered is in stock and ordered before 12:00pm we can achieve a timed next day delivery. Additional costs will apply. Please call our sales team on 01623 636 602 to request a price for a timed next day delivery if required.

Can I order an item that is not listed on this site?
Yes, just contact us for more information about ordering bespoke items.

Can I return my order?
You can return stock items for a full refund on the product.

Please return to:

Pellacraft Ltd,
Hermitage House,
Hermitage Way,
Mansfield,
Nottinghamshire.
NG18 5ES.

It is always safer to guarantee the delivery back to Pellacraft either by courier or Royal Mail Special Delivery as we can only refund on return of the items. If your item is faulty or damaged we will refund the cost of the postage and replace the item.

For any other queries, please contact 01623 636 602 for help and assistance.